Frequently Asked Questions

ConnectorCard is a subsidized transportation program for seniors, using a Visa-branded debit card, allows them to utilize a multitude of transportation at little to no cost. 

The only qualifications for the program is that applicants must be 60+ years of age and a DC resident

Participants in the ConnectorCard program is given monthly funds up to $100 based on their reported annual income

You can apply online and automatically submit your application 

Supporting information required with the application is a copy of your DC Drivers License or Non-Drivers ID to validate age and proof of residency and doucmented Proof of Income

Once the application is received you should get a response if it was approved or denied within 2-business days

Once the application is approved your card will be ordered. The Visa-branded card should be delivered to you within a week

The card can be used immediately but you must first register and activate it before using it.  You can do both things online through the ConnectorCard web portal, mobile app or call 202-420 7534 and we will gladly assist you

The Connectorcard card can only be used for ground transportation services such as taxis, ride hailing like Uber and Lyft, Metro Bus and Rail other similar services. The card cannot be used for rental cars, airline travel or for retail purchases

The Connector Card program will be initially loaded with funds up to $100 depending on the approved amount based on your monthly income. Each month funds will be loaded up to the approved monthly allocation. If the remaining balance on the card is equal to the approved monthly allocation no further reloads will be done until the balance drops below the designated monthly allocation amount, 

If the card is used for non-eligible purposes the card will be immediately suspended until the misspent funds are repaid.  Failure to repay the funds will result in a permanent termination from the program